Frequently Asked Questions
Everything you need to know about your MOEFLAVOR order.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days, while international shipping times vary by location.
What is your return and exchange policy?
Due to the intimate nature of our apparel, we only accept returns or exchanges on items that are unworn, unwashed, and in their original packaging with tags attached within 30 days of delivery.
How do I determine my correct size?
We provide a detailed size chart on every product page. Since our designs vary in fit, we recommend measuring yourself and comparing those figures to our specific garment measurements.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon entry into their country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay or Klarna.
How should I care for my MOEFLAVOR items?
To preserve the quality of the fabrics and delicate trims, we recommend hand washing in cold water and air drying. Avoid using bleach or high-heat tumble dryers.